Course Details
Contemporary Workplace Communication
9 Aug 2012
Professional Development
Communication
Organisation Development Institute Limited
Copthorne Hotel Commodore, Christchurch Airport,
449 Memorial Avenue
Christchurch
Two Days
$1,350.00
ex GST
ex GST
DESCRIPTION
We live in a world of constant change which often can upset the dynamics of the team. Add to this gender and generation differences, changing parameters, legislative and compliance issues, and the recipe can produce an adverse result. Communicating clearly and consistently with your work colleagues assists in preventing difficult situations. However, when difficult situations occur, the manner in which you react - verbally, emotionally and behaviourally - has a significant effect in either exacerbating the situation or solving it satisfactorily for the parties concerned. Examining your working, communicating and management styles will assist in discovering whether you contribute to the difficult situations which occur in your workplace relationships.
This course incorporates interactive group activities, video/DVD viewing, short theory sessions and group discussions.
TARGET AUDIENCE
This course is designed for those who may have the knowledge of communication practices but wish to understand the skills base required for effective communications with the many people with whom they associate on a daily basis. These skills will assist in preventing some of the difficult situations in which we find ourselves through inappropriate or unclear communications.
LEARNING OUTCOMES
By the end of this course, you will be able to:
- identify communication styles which assist learning ability
- understand the importance of clarifying instructions and messages resulting in correct action
- recognise the differences between the generations
- identify the various team roles team members assume
- identify your preferred personal communication style, particularly in conflict situations
- identify how you are perceived by others by your communication and management style
- identify the five levels of communication and the levels most commonly used in the workplace
- use questioning skills to identify the cause of the difficult situation rather than dealing with just the symptom
- recognise if there is personal "baggage" affecting the difficult situation in the workplace
- identify if your leadership/communication style is contributing to the difficult situation
- understand the Thomas-Kilmann Conflict Management Styles
- use the "I message" of Dr Thomas Gordon
- understand how people's personalities contribute to difficult situations.
CONTENT
- Barriers to effective teams
- Personality types affecting effective communications
- Eradicating assumptions, mind reading, jumping to conclusions, listening but not hearing
- Clarifying expectations of each other in the team - managers, team leaders, co-workers
- The eight roles in a well balanced team
- Dealing with issues, not personalities
- Dealing with conflict within and outside the team
- Preventing conflict within and outside the team
- The effect of technology upon today's communication - texting, emails
- Recognising the conflict types within people
- Effective negotiating skills
- Giving constructive feedback
- Styles of conflict management
- Types of difficult people and how to deal with these people
We live in a world of constant change which often can upset the dynamics of the team. Add to this gender and generation differences, changing parameters, legislative and compliance issues, and the recipe can produce an adverse result. Communicating clearly and consistently with your work colleagues assists in preventing difficult situations. However, when difficult situations occur, the manner in which you react - verbally, emotionally and behaviourally - has a significant effect in either exacerbating the situation or solving it satisfactorily for the parties concerned. Examining your working, communicating and management styles will assist in discovering whether you contribute to the difficult situations which occur in your workplace relationships.
This course incorporates interactive group activities, video/DVD viewing, short theory sessions and group discussions.
TARGET AUDIENCE
This course is designed for those who may have the knowledge of communication practices but wish to understand the skills base required for effective communications with the many people with whom they associate on a daily basis. These skills will assist in preventing some of the difficult situations in which we find ourselves through inappropriate or unclear communications.
LEARNING OUTCOMES
By the end of this course, you will be able to:
- identify communication styles which assist learning ability
- understand the importance of clarifying instructions and messages resulting in correct action
- recognise the differences between the generations
- identify the various team roles team members assume
- identify your preferred personal communication style, particularly in conflict situations
- identify how you are perceived by others by your communication and management style
- identify the five levels of communication and the levels most commonly used in the workplace
- use questioning skills to identify the cause of the difficult situation rather than dealing with just the symptom
- recognise if there is personal "baggage" affecting the difficult situation in the workplace
- identify if your leadership/communication style is contributing to the difficult situation
- understand the Thomas-Kilmann Conflict Management Styles
- use the "I message" of Dr Thomas Gordon
- understand how people's personalities contribute to difficult situations.
CONTENT
- Barriers to effective teams
- Personality types affecting effective communications
- Eradicating assumptions, mind reading, jumping to conclusions, listening but not hearing
- Clarifying expectations of each other in the team - managers, team leaders, co-workers
- The eight roles in a well balanced team
- Dealing with issues, not personalities
- Dealing with conflict within and outside the team
- Preventing conflict within and outside the team
- The effect of technology upon today's communication - texting, emails
- Recognising the conflict types within people
- Effective negotiating skills
- Giving constructive feedback
- Styles of conflict management
- Types of difficult people and how to deal with these people
Rosita Guy, Dip IR, Cert IR, Cert SMgt, AFHRINZ, is a people and business management coaching and training specialist with an extensive background in human resource management, industrial relations, staff development/training and business experience. She acts as a consultant, facilitator, trainer, coach and business advisor to private and public sector organisations. Rosita's areas of expertise are conflict prevention and management; time and stress management; performance management; legally defensible management practices, procedures and policies; and developing leaders for the 21st century. Her previous and present affiliations include consultant with the NZ Institute of Management; lecturer with the School of Business, CPIT in organisation and management, entrepreneurship, managing the growth of the business and introduction to management; associate fellow of the Human Resources Institute of NZ; advocate for the NZ School Executive Officers' Association; guest tutor in the Strategic Development Programme with NZIM Canterbury; founding member of Women Who Mean Business.