Course Details
Assertion Skills
18 Nov 2015
Professional Development
Communication
Manukau Institute of Technology
Faculty of Business and Information Technology
Reception, Floor 2
Corner of Manukau Station Road and Davies Avenue,
Manukau
Otara
Full Day
8.30am to 4.30pm
8.30am to 4.30pm
$563.50
including GST
including GST
Content
* The foundations of assertion: self-esteem, listening, questioning
* The broken record technique
* Use of ‘I’ language
* The non-verbal aspects of assertion
* Escalating assertion
* Working toward a win-win solution
Please note that this course is useful to complete before Handling Difficult People.
Who should attend
Open to people who wish to become more competent and confident in their interactions with others.
* The foundations of assertion: self-esteem, listening, questioning
* The broken record technique
* Use of ‘I’ language
* The non-verbal aspects of assertion
* Escalating assertion
* Working toward a win-win solution
Please note that this course is useful to complete before Handling Difficult People.
Who should attend
Open to people who wish to become more competent and confident in their interactions with others.
Sonia Faulkner