Course Details
Customer Service
6 May 2013
Professional Development
Sales
David Forman Limited
David Forman Ltd
PO Box 33343, Takapuna,
Auckland, 0740, New Zealand
Two Days
6 May - 7 May
6 May - 7 May
$1,995.00
Early Bird Price: $1695 plus gst
Early Bird Price: $1695 plus gst
Do your team truly understand the value of customers? Do they have the tools to exceed their expectations at all times? Do they know how to turn complaints into compliments?
This programme will allow participants to appreciate and understand customer relations and service concepts – for both internal and external customers.What participants have said“[Customer Service] has enticed me to look at my own behaviour and attitude, and make changes in the necessary areas to better myself.” - Customer Sales, DM Dunninghams
What they’ll get
from it An appreciation of the role of the customer in the organisation
Tools to manage their own attitudes and feelings so that they always give positive and excellent service
Learn how to respond positively to challenging customers and complaints
Skills to prioritise their time and customer service activity
This programme will allow participants to appreciate and understand customer relations and service concepts – for both internal and external customers.What participants have said“[Customer Service] has enticed me to look at my own behaviour and attitude, and make changes in the necessary areas to better myself.” - Customer Sales, DM Dunninghams
What they’ll get
from it An appreciation of the role of the customer in the organisation
Tools to manage their own attitudes and feelings so that they always give positive and excellent service
Learn how to respond positively to challenging customers and complaints
Skills to prioritise their time and customer service activity