Course Details
Debt Recovery - Mastering the Credit Management Process
31 Jul 2013
Professional Development
Accounting / Finance
EMA Learning
EMA - Auckland
EMA
159 Khyber Pass Road,
1023 Grafton,
Auckland
Full Day
$500.00
Member (Standard) $350.00 + GST - Member (Early Bird) $300.00 + GST
Member (Standard) $350.00 + GST - Member (Early Bird) $300.00 + GST
Having the soft 'people' skills to recover debt and retain customers without having to take legal action is the focus of this workshop. It will give attendees the necessary tools to maintain positive customer relations while still enforcing credit terms. Good communication skills combined with persuasiveness are needed to ensure your debtors pay promptly. Some businesses have slow-paying customers or past due balances because they didn't "train" their customers in the beginning. It is important that your customers know your credit policy and/or terms of payment before they become customers. Reiteration of your credit policy, when payment is overdue, is a good step to take in trying to obtain payment. Always ask for payment when it is justly due.
Debt recovery requires a certain negotiation skill. This workshop training is suitable for anyone who has the sometimes unenviable task of ‘getting the money in’ from clients. The focus of this workshop is to arm you with the necessary tools to maintain positive customer relations as much as possible, while still enforcing the company’s credit terms. You will come away with the‘soft’ people skills required to best recover outstanding payments and retain your customers without having to take legal action.
Note
Debt Recovery - Getting the Money In and Mastering the Credit Management Process have now been merged into this one half-day course.
What you will be able to do
•Set credit terms and communicate them clearly
•Manage conversations professionally
•Deal with difficult people
•Recover debt gently but firmly without losing needed customers
•Increase your ‘pre-Agency’ collection rate
•Give the Agency or Lawyer better prospects of success if/when you pass it on to them
What we will cover
•Interactive case study
•Setting policies for strong foundations
•Setting expectations through well-communicated policies
•Is the debt truly a debt?
•Systems and documentation
•Conversation management
•Grading customers. Are there customers you don’t need?
•What’s in it for the debtor?
•Dealing with difficult people and associated conflict modes
•Understanding the stress response
Debt recovery requires a certain negotiation skill. This workshop training is suitable for anyone who has the sometimes unenviable task of ‘getting the money in’ from clients. The focus of this workshop is to arm you with the necessary tools to maintain positive customer relations as much as possible, while still enforcing the company’s credit terms. You will come away with the‘soft’ people skills required to best recover outstanding payments and retain your customers without having to take legal action.
Note
Debt Recovery - Getting the Money In and Mastering the Credit Management Process have now been merged into this one half-day course.
What you will be able to do
•Set credit terms and communicate them clearly
•Manage conversations professionally
•Deal with difficult people
•Recover debt gently but firmly without losing needed customers
•Increase your ‘pre-Agency’ collection rate
•Give the Agency or Lawyer better prospects of success if/when you pass it on to them
What we will cover
•Interactive case study
•Setting policies for strong foundations
•Setting expectations through well-communicated policies
•Is the debt truly a debt?
•Systems and documentation
•Conversation management
•Grading customers. Are there customers you don’t need?
•What’s in it for the debtor?
•Dealing with difficult people and associated conflict modes
•Understanding the stress response
An EMA Learning Tutor