Course Details
Engaging Reception Skills
15 Nov 2011
Professional Development
Customer Service
Auckland Chamber of Commerce
Auckland Chamber of Commerce, Level 1, 100 Mayoral Drive, Auckland.
Full Day
9.00am - 4.00pm
9.00am - 4.00pm
$400.00
Members: $400.00 + GST, Non-Members: $600.00 + GST
Members: $400.00 + GST, Non-Members: $600.00 + GST
Harness the impact of first impressions, the importance of professionalism and equip yourself with tools for managing the multiple challenges of every workplace.
This course will help ensure the face of your business is the best it can be with this intensive full day workshop. Receptionists are the backbone of the office and fundamental skills can allow them to carry out their pivotal role successfully and with confidence.
In this course you’ll learn:
-The characteristics of exceptional service
-Effective telephone techniques
-How to maintain a professional image (presentation, attitude and actions)
-Key communication tools including active listening, good questions and building trust
-Time management techniques for increased efficiency
-How to handle customer complaints with emotional intelligence tools
This course will help ensure the face of your business is the best it can be with this intensive full day workshop. Receptionists are the backbone of the office and fundamental skills can allow them to carry out their pivotal role successfully and with confidence.
In this course you’ll learn:
-The characteristics of exceptional service
-Effective telephone techniques
-How to maintain a professional image (presentation, attitude and actions)
-Key communication tools including active listening, good questions and building trust
-Time management techniques for increased efficiency
-How to handle customer complaints with emotional intelligence tools
Margot Minnett