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JSDC Retail Operations and Shopkeeping Fundamentals
Arranged as requested, in house
JSD Consulting
In house Program arranged to suit client and JSDC as requested.
per day, excluding GST. Costs vary depending on group size, materials, project size, preparation etc
Shop keeping has evolved. This course provides a basic look at the requirements, processes, tools and techniques to manage a retail store effectively. From managing people to managing product to managing suppliers and operational standards, this program looks at all the necessary areas that define good retail standards and ensures the delegates leave with a good, generic understanding of these.

Content includes:

• Operations on the floor
• Store keeping standards
• Shoppers and consumers
• Customer Service
• Store layout
• Product Ranging principles
• Promotional management
• Pricing management
• Product management
• Space management
• Retail finances
• Introduction to buying
• Supplier management
• Staff management
• Customer understanding
• Purchasing patterns
Jean du Rand, Director JSDC

Jean has worked in Retail, Wholesale and FMCG for the past 23 years. In this time he has held senior positions in Merchandise, Projects and HR and consults to companies in New Zealand, Australia, South Africa, China and the USA.

His areas of expertise are best described by his accomplishments of the last 10 years. These include the initiation and set up of Africa's first ever B.Comm. Retail degree, the successful completion of numerous Merchandise related projects for retailers and wholesalers, the design and delivery of numerous selling, buying and trading related educational courses for the value chain, and the regular requests for his consultancy both sides of the Tasman. JSDC staff have also worked extensively with organisations to strategically redesign their product divisions to deliver against changing customer expectations. To this end they have designed, built and utilised their own change management toolkit specific to the Retail and Wholesale industry as well as their Manufacturers.

More recent projects have included the design, development and implementation of Buying Schools for retailers in NZ, product launches in the supermarket channel and the development and use of Management Assessment centres for local retail and manufacturing companies.

JSDC employs multiple trainers, researchers and facilitators and their client list includes a great many of the large NZ and Australian based FMCG manufacturers and retailers.
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