Course Details

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Course Name:

Managing the Customer Service Team

Event Date:

Dates will be avalible shortly

Category:

Professional Development

Sub Category:

Customer Service

Course Provider:

EMA Learning

Course Location:

This course is offered in: Auckland Hamilton

Course Duration:

Full Day

Course Price:

$977.50
This is EMAs Non-Member rate, please contact for member rate

Course Information:

Concern for customer service must begin and be sustained at executive level. Companies that offer reliable and customer- focused service have a distinct competitive advantage and can build an element of loyalty and defend a price premium. Customers have become more demanding - and while speed, quality and price are still important, many customers value dependability and a good working relationship above those three, along with being respected and valued.

Facilitator Information:

Steve Punter-STA Training