Course Details
Payroll Legislation Essentials
5 Nov 2013
Professional Development
Other
EMA Learning
EMA - Auckland
EMA
159 Khyber Pass Road,
1023 Grafton,
Auckland
Full Day
$500.00
Member (Standard) $350.00 + GST - Member (Early Bird) $300.00 + GST
Member (Standard) $350.00 + GST - Member (Early Bird) $300.00 + GST
In the day to day running of any business, accuracy of deductions from weekly pay packets is the most queried item in the workplace. During this workshop you will gain a comprehensive working knowledge of wage related law applicable to the wage function. Combine this workshop with Managing Employee Leave for the complete payroll package.
What you will be able to do
•Understand your natural communication style and the impact it has on customers
•Find out what your customer really wants by asking the right questions
•Interact more effectively with external/internal customers
•Manage challenging situations
•Problem solve on your feet
•Use active listening skills to understand customers expectations
•Communicate with confidence
What we will cover
•Complete the TetraMap© questionnaire
•Importance of verbal language
•Fine tuning your current skills
•Questioning techniques
•Active listening skills
•Managing customer conflicts
•How to deliver a difficult message
What you will be able to do
•Understand your natural communication style and the impact it has on customers
•Find out what your customer really wants by asking the right questions
•Interact more effectively with external/internal customers
•Manage challenging situations
•Problem solve on your feet
•Use active listening skills to understand customers expectations
•Communicate with confidence
What we will cover
•Complete the TetraMap© questionnaire
•Importance of verbal language
•Fine tuning your current skills
•Questioning techniques
•Active listening skills
•Managing customer conflicts
•How to deliver a difficult message
An EMA Learning Tutor