Course Details

EMA Learning

Whakarewarewa Thermal Village Tours, 17 Tryon Street, Whakarewarewa Village, Rotorua, New Zealand

Full Day

Unresolved conflicts amongst team members and performance issues can have a negative impact on the team’s productivity and motivation. In this workshop, we will show you how to address these issues and ways of preventing them from occurring.

What you will be able to do
•Deal with conflict within the team
•Understand your obligations of Health and Safety
•Improve performance by dealing with performance issues
•Understand how the Disciplinary Process works


Workshop Content
•Handling conflict in the workplace
•Setting ground rules for managing conflict
•Basic introduction to Health and Safety in the workplace
•Understanding what is a Performance Issue
•How to deal with a Performance Issue
•When you should progress to Disciplinary Action
•The Do’s and Don’ts of Disciplinary Action


Who should attend
•New Supervisors and Team Leaders
•Supervisors/Team leaders who need a refresher

Course Leader
An EMA Learning Tutor

Unit standards/Certification
27566 | Version 1 | Level 4 | 5 Credits
Monitor staff performance in an organisation