Course Details
World Class Customer Service
5 Oct 2011
Professional Development
Customer Service
Auckland Chamber of Commerce
Auckland Chamber of Commerce, Level 1, 100 Mayoral Drive, Auckland.
Half Day
2 sesions, 5 & 12 October, 9.00am - 12.30pm
2 sesions, 5 & 12 October, 9.00am - 12.30pm
$400.00
MEMBERS $400.00 + GST, NON-MEMBERS $600.00 + GST
MEMBERS $400.00 + GST, NON-MEMBERS $600.00 + GST
Sensational customer service is a crucial competitive advantage across a wide spectrum of industries. Developing the ideal culture of customer service within your business requires a strong mindset and a clear strategy.
In this course, you’ll gain tools to attract and retain customers through providing first-class customer service.Core aspects of customer service you’ll cover include:
- Define outstanding customer service
-Understand customer personality types and behaviours to build rapport
-Go beyond satisfying to delighting customers
-How to create value for different customer needs
-Key communication tools including active listening and questioning techniques to uncover wants and needs.
-Handle complaints and difficult situations with emotional intelligence
In this course, you’ll gain tools to attract and retain customers through providing first-class customer service.Core aspects of customer service you’ll cover include:
- Define outstanding customer service
-Understand customer personality types and behaviours to build rapport
-Go beyond satisfying to delighting customers
-How to create value for different customer needs
-Key communication tools including active listening and questioning techniques to uncover wants and needs.
-Handle complaints and difficult situations with emotional intelligence
Margot Minett