$400.00 MEMBERS $400.00 + GST, NON-MEMBERS $600.00 + GST
Sensational customer service is a crucial competitive advantage across a wide spectrum of industries. Developing the ideal culture of customer service within your business requires a strong mindset and a clear strategy.
In this course, you’ll gain tools to attract and retain customers through providing first-class customer service.Core aspects of customer service you’ll cover include:
- Define outstanding customer service -Understand customer personality types and behaviours to build rapport -Go beyond satisfying to delighting customers -How to create value for different customer needs -Key communication tools including active listening and questioning techniques to uncover wants and needs. -Handle complaints and difficult situations with emotional intelligence